Story Bench

Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we reach out to our suppliers to confirm that it is in stock and available for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available, we will process the charges and submit the order for shipment.

Order Cancellations
You may cancel your order for Zentique items at any time within 7 days of the purchase date, as long as the order has not been shipped. Refunds will be issued to the original credit card that you use when placing your order. 

FREE Shipping Included!* 
Additional delivery service upgrades available for larger items at checkout.
*Excludes HI & AK

SHIPPING

When Your Order Ships
In-stock Zentique items ship directly from the manufacturer in 2-3 weeks. Transit times vary depending on location, but most deliveries are made within 3-4 weeks of order placement.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide at checkout.

How Your Order Ships
We will ship your order using the fastest and most reliable method. Generally, our smaller items will ship via FedEx or UPS. Larger, heavier items ship on a pallet via a top tier LTL/ Freight Carrier.

DELIVERY OPTIONS

Standard Home Delivery (Free!)
Small items will be delivered right to your front door with no signature required (unless requested). Larger/bulkier items will be delivered curbside and arrive on a pallet or in a box. The shipped items will be placed fully packaged on a driveway or curbside, as can be accomplished by a single driver. The drivers are not required to assist the customer on drop-offs. The customer is responsible for having the appropriate personnel at the time of the delivery.

Threshold Delivery (+$185)
This shipping method is available for large items requiring freight shipping. The  service includes two men on a delivery truck who will deliver furniture to the first dry area in your home as determined by the shipping carrier - typically either immediately inside the front door or the garage (if obstacles prevent easy access to the front door). 

White Glove Delivery (Call for Quote)
This service includes two men on the delivery truck who will deliver furniture into the home, set it up in the room of your choice, and remove the packing materials. This shipping method is available for large items requiring freight shipping.

If you are interested in adding a White Glove service to your order, please call us at 844-824-2137 or email  support@nookandcottage.com   for availability and a custom quote.

NOTE:  All Large items that require freight shipping include an appointment. The carrier  will contact you to schedule a morning or afternoon delivery window approximately 48 hours to one week prior to delivery.

RETURNS

Return Eligibility: 14 days, No re-stocking fees. 

Unused, resalable merchandise in new, unmodified condition and in original packaging may be returned for a refund within 14 days of the delivery date.

• You must notify us of your intent to return within 14 days of delivery date.
• There is no re-stocking fee.
• Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
• We will refund the total paid minus original and return shipping charges.
• Refunds will be applied to the same payment method used when original purchase was made.
  

The following are not eligible for return:

• Clearance Items
• Special Items
• Items marked "Non-Returnable" 
• Furniture or decor that is made-to-order
• Items discounted for final sale
• Custom order merchandise
• Items that have been modified from their original condition in any way

 
View Complete Shipping & Returns Policy

From your first click to the moment your new furniture arrives at your door, we're dedicated to providing our Nook & Cottage customers with the most enjoyable online shopping experience.

Small Business Quality

At Nook & Cottage our focus is in the details with an emphasis on quality over quantity. We are not a big-box store and rather like it that way. Our store is run on "Old World" values where we know our customers by name and pride ourselves in providing first-class, personalized customer service. At Nook & Cottage you are not an order number. You are an individual that we genuinely look forward to serving and helping make your house a home.

We invite you to feel at home as you browse through our thoughtfully curated Farmhouse & Cottage style collections, knowing that we choose from quality brands that are built to be a part of your legacy for generations to come.

90-Day Price Guarantee

We work hard to ensure we’re offering the best value to our Nook & Cottage customers with the lowest pricing available online. We proudly offer a 90-Day Price Guarantee on all items purchased with us at Nook & Cottage. Considering a purchase? If you find a lower price elsewhere, we commit to not only matching it, but beating it by an additional 10%.  {Price Match Terms & Details}