Nook and Cottage was extremely responsive to my emails, and always kept me updated. There was even a mixup in shipping from the warehouse where several shipments went to the wrong location, but Nook and Cottage took care of it and expedited the exchanges. Love the table, after transforming it to a drop-leaf, we will be using it as part-time kitchen island extension, part-time family kitchen table which is why we needed the adjustability. Ruggedly industrial, very heavy and decent quality metal structures. I believe precision of some of the welds and drilled holes was sacrificed to achieve it's appearance.. but nothing that can't be fixed if you have the tools or resources, or if you aren't using the adjusting feature regularly it won't matter.